The Complete Customer Service Letter Book

Editorial Review:

An impossible dilemma? Not any more, thanks to The Complete Customer Service Letter Book. Here are nearly 200 expertly written model letters, dealing with just about any business situation under the sun, that project a positive and professional company image to customers. From the commonplace to the infrequent... from complaint and inquiry responses to letters of welcome and congratulations... this comprehensive collection of proven, easy-to-adapt letters will save the user untold amounts of time and effort. And the book comes specially packaged with a diskette, to further simplify the letter-writing process. In any given situation, the reader need only look up the problem area in the book's Table of Contents, flip immediately to the appropriate customer service letter, and call it up to the computer screen. A few keystrokes later, the job is done.

Customer Reviews:

Avg. Customer Rating: 4.0 / 5.0

A great resource...:

I speak around the world on lead generation and marketing strategy. Edwards did an outstanding job crafting "The Complete Customer Service Letter Book" to give you a roadmap on how to master writing letters to your customers.
There are few resources I can think of where you can "easily perfect" your letter writing techniques for Business to Business customer service.
The Complete Customer Service Letter Book is a must for your personal library.
Joe Heller, Trust Cycle Selling

• Academic & Commercial
• Business
• Children's Literature
• Editing
• Fiction
• General

• General AAS
• Genre Fiction
• Journalism
• Newspapers & Magazines
• Nonfiction

• Play & Scriptwriting
• Poetry
• Technical
• Travel
• Writing Skills