Flatter, more collaborative organizational structures, combined with the pressure to translate innovative ideas into action quickly, are increasing the need by technical professionals-such as computer programmers, design specialists, engineers, and R&D scientists-to expand their repertoire of communication and managerial skills. In this highly accessible and practical book, Harry Chambers offers a wealth of strategies and tactics for building these skills, to the benefit of individuals, teams, and companies. In his trademark shoot-from-the-hip style, Chambers identifies specific real-world challenges that technical professionals face in the workplace, and offers definitive guidelines for enhancing their communication skills-from making presentations to giving and receiving criticism to navigating office politics. Featuring interviews with people in the trenches, as well as self-assessment tools and exercises, Effective Communication Skills will become a valued resource for technical professionals and their colleagues, trainers, and HR departments in all industries.
Customer Reviews:
Avg. Customer Rating: 4.0 / 5.0
Easy read, good info:
I found this book to flow well, giving a lot of good tips on how to conduct better communications in a business/commercial environment. The layout is fairly simple to navigate, and sections that are uninteresting can easily be skipped. For those with more constrained time schedules, the book contains notes in most sections that give highlights of the main points that are made. Reading just these notes would give a pretty good review of the material, or exposure that may or may not make a lasting... more info
More than just for business:
I gave copies of this book to everyone I managed at Microsoft. I can't say enough good things about it. There is nothing more important in the workplace than being able to get your point across and making sure you understand what is being said to you. The basic philosophy is, "all communication failures are your fault." It is your responsibility to make sure that what you are saying is understood, and it is your responsibility to make sure that you understand what you are being told. There is never a place... more info
Lots of advice for every day use:
This book explains the difficulties in the communication among technical persons as well as between technical and non-technical persons. From my own experience I know that talking to technical experts can be very painful. At times they just shout at you and don't listen to what you say. They think that their expertise gives them the right to treat everyone else bad. The best chapter in this book is chapter 4 "giving and receiving criticism". In the past I had difficulties to convey my critical comments... more info
Solid Content:
Mr. Chambers has put together a practical book that dissects many of the basic concepts of communication, and provides some insights about technical professionals. While I don't agree with all his points and believe he tends to over-generalize, the content is solid and easy to understand. For any technical professional looking to increase their overall mastery of soft skills, I would recommend they go beyond this book and find a good set of workshops that allow for testing and practicing the types of... more info
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